Privacy policy

Privacy Policy

This Privacy Policy explains how Jexorashop ('we', 'us', 'our') collects, uses, and protects your personal data when you visit jexorashop.com or purchase from our store. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Jexorashop is an online digital products store operating at jexorashop.com. Our contact email is support@jexorashop.com.

We are the data controller for personal data collected through this website.

2. What data we collect

When you make a purchase or contact us, we may collect:

• Name and email address (required for order confirmation and delivery).

• Billing address (required for payment processing).

• Payment information (processed securely by Shopify Payments / Stripe — we never see your full card details).

• IP address and browser information (collected automatically by Shopify for security and analytics).

• Purchase history (to fulfil orders and provide customer support).

3. How we use your data

We use your personal data to:

• Process and fulfil your order (legal basis: contract performance).

• Send order confirmations and download links (legal basis: contract performance).

• Respond to customer service enquiries (legal basis: legitimate interests).

• Comply with legal obligations such as tax records (legal basis: legal obligation).

• Send marketing emails, only if you have opted in (legal basis: consent — you can withdraw at any time).

4. How long we keep your data

We retain order and purchase data for 7 years to comply with UK tax and accounting obligations. Email marketing data is retained until you unsubscribe. You may request deletion of your data at any time (see Section 7).

5. Who we share your data with

We do not sell your personal data. We share data only with:

• Shopify Inc. — our e-commerce platform (processes payments and stores order data). Shopify is GDPR-compliant.

• Payment processors (Stripe / PayPal) — for secure payment processing only.

• Email service providers — only if you have opted into marketing emails.

• Legal authorities — if required by law.

6. Cookies

Our store uses cookies to operate correctly and to analyse traffic. These include:

• Essential cookies — required for the store to function (cart, checkout, session).

• Analytics cookies — to understand how visitors use the site (Google Analytics, Shopify Analytics). These are anonymised.

• Marketing cookies — only if you have consented via our cookie banner.

You can manage cookie preferences at any time via the cookie banner or your browser settings.

7. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you.

• Correct inaccurate data.

• Request deletion of your data ('right to be forgotten').

• Object to or restrict processing of your data.

• Data portability — receive your data in a machine-readable format.

• Withdraw consent at any time (for data processed on the basis of consent).

To exercise any of these rights, email us at support@jexorashop.com. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data security

We use industry-standard security measures including SSL encryption on all pages. Payment data is never stored on our servers — it is processed directly by Shopify Payments / Stripe.

9. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available at jexorashop.com/policies/privacy-policy. We will notify you of significant changes by email if you have an account or have made a purchase.

10. Contact

For any privacy-related questions or to exercise your rights:

Email: support@jexorashop.com

We aim to respond within 2 business days.

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